NeoTechni | 2022-06-20 17:30:56 UTC | #1
I'd like to poll all of our agents on a regular basis.
Is there a way to get an entire list?
This looks like it might do it but it doesn't show the sample data to be sure https://developer.genesys.cloud/analyticsdatamanagement/analytics/observation/queue-query#routing-status-metrics
Or is there a better way, like polling all status changes since a specific timestamp (ie: the last time I polled the same data)
Eos_Rios | 2022-06-21 13:32:45 UTC | #2
The UI does it by calling POST /api/v2/analytics/users/details/query for every single agent individually after retrieving a list from /api/v2/users with any filtering and paging, so that is probably your only option.
tim.smith | 2022-06-22 20:52:36 UTC | #3
NeoTechni, post:1, topic:15234
I'd like to poll all of our agents on a regular basis.
Poll them for what? Using real-time notifications is usually preferred over perpetual polling.
system | 2022-07-23 20:53:01 UTC | #4
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ref: 15234