GenesysCommunity | 2016-06-08 16:29:41 UTC | #1
How do I receive Incoming call on my custom softphone via API?
I've my own custom softphone on which we are login with Purecloud credentials. I'm able to get Status and update the same but how do we route call to my softphone?
Please provide any API documentation or example available
KevinGlinski | 2016-06-08 16:30:10 UTC | #2
Phone calls are delt with in the conversations api https://developer.mypurecloud.com/api/rest/v2/conversations/ and you can subscribe to new calls coming in to your user by using the notifications API https://developer.mypurecloud.com/api/rest/v2/notifications/
system | 2017-08-28 19:24:35 UTC | #3
This post was migrated from the old Developer Forum.
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