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How Do I Report on Queue Volume by Skill Star-Rating

  • 1.  How Do I Report on Queue Volume by Skill Star-Rating

    Posted 5 hours ago

    I have 4 queues and in each queue are 3 groups of agents with the same skill, but set at 5, 4, and 3 star ratings for that skill.

    Is there a way to report on the skills to show the breakdown of the answered interactions by the star-ratings of the agent who answered the interactions?


    #Reporting/Analytics

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    Nicki Dehn
    Senior Cloud Partner
    AAA Club Alliance
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