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  • 1.  How do I set up my users so that they can forward their calls to their cell phone when they’re not in the office?

    Posted 10-12-2016 12:15
    No replies, thread closed.


  • 2.  RE: How do I set up my users so that they can forward their calls to their cell phone when they’re not in the office?

    Posted 10-12-2016 17:12
    No replies, thread closed.

    The ability to forward calls is part of the "employee" role by default, so all Communicate and Engage users should be able to set up and enable Call Forwarding from the status icon in the sidebar.

    A user can click the status icon, then Forward My Calls which brings up the "Forwarding Number" setting, where they can enter their cell phone number and click Enable Call Forwarding to start forwarding calls.



  • 3.  RE: How do I set up my users so that they can forward their calls to their cell phone when they’re not in the office?

    Posted 02-09-2018 15:25
    No replies, thread closed.

    I am not able to disable the forwarding function. I've tried rebooting my phone, my computer and cell phone. I have used this feature many many times in the past and it's worked just fine but for some reason it will not stop forwarding. the status icon shows FORWARD MY CALLS and ENABLE CALL FOWARDING.

    I have emailed customer service twice but have not gotten a response.

    Has anyone run into this problem?



  • 4.  RE: How do I set up my users so that they can forward their calls to their cell phone when they’re not in the office?

    Posted 02-15-2018 20:37
    No replies, thread closed.

    I am having issues with calls going to my cell. Same issue as Rose who commented above. Please help, I don't want calls at night

     

    Thanks



  • 5.  RE: How do I set up my users so that they can forward their calls to their cell phone when they’re not in the office?

    Posted 02-20-2018 19:28
    No replies, thread closed.

    I had a user who was having the same issue. The only way I was able to disable the forwarding was to create a Custom Communicate - User role with no call forwarding permission. I assigned this role to her and took away the original Communicate - User role. This stopped the forwarding. Scared to re-enable it, because the last time I did, initially everything worked normally. Then, after a little while, without any warning, her phone completely stopped working. I got it to work again by deleting the number from her profile and re-adding it, and then it started forwarding again! At that point I had to give her the modified Communicate - User role again.

     

    Hoping that we can get an answer on this one as I do want to re-enable call forwarding for her at some point.



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