Darren_West | 2020-08-19 16:35:52 UTC | #1
Hi,
We are implementing the ability to reply to an email through the api. When receiving an email from a webform the reply-to header is set and we need to use this as our emails to address. I cannot see anywhere how we can get this email header through the platform api.
I can see that the Genesys UI handles this correctly though.
Any help pointing me in the direction of how to handle these sort of email replies would be great!
Thanks, Darren
tim.smith | 2020-08-27 17:00:29 UTC | #2
Have you tried setting the from property when using POST /api/v2/conversations/emails/{conversationId}/messages or PUT /api/v2/conversations/emails/{conversationId}/messages/draft?
Darren_West | 2020-09-25 15:36:17 UTC | #3
Hi,
Thanks for getting back to me. We ended up getting the correct address that is set in the reply-to from a GET on the draft.
The problem we now have is: If you send an email from no-reply@something.co.uk which has the email header reply-to set to something else like inbox@something.co.uk.
If you edit the draft and remove the to or cc address. There seems to be no way to get back the original reply-to address which you can get from the draft. For instance resetting the draft or an endpoint for reading the emails headers.
Is there anyway of doing this?
Regards, Darren
tim.smith | 2020-10-05 16:28:52 UTC | #4
There's not any way I'm aware of to set the reply-to address separately from the from address. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/
system | 2020-11-05 16:28:56 UTC | #5
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