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  • 1.  How do you know that the call flow is or is not assigned to a number?

    Posted 11-02-2016 17:27
    No replies, thread closed.

    Since I'm not the only one working in Architect, I want to make sure I'm not doing work someone else has already completed.



  • 2.  RE: How do you know that the call flow is or is not assigned to a number?

    Posted 11-02-2016 19:17
    No replies, thread closed.

    The only way to know if an Architect Flow is assigned to a particular inbound phone number is to look under the Admin>Telephony>IVR Routing configuration settings on the IVR Configurations tab. The Called Addresses column lists the phone numbers, while the Open Hours Call Flow and Closed Hours Call Flow columns list the associated Architect call flows.

     

     



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