Hi everyone,
I'm trying to understand how ownership works with scheduled callbacks in outbound campaigns.
When an agent schedules a callback:
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Is ownership assigned to that agent?
- Also, does the outbound campaign need to be turned on for the scheduled callback to be triggered and routed?
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Will the same agent automatically receive the callback when it's time, assuming they are available and on queue?
-
What happens if the agent is not available at the scheduled time - is the callback reassigned or held?
I'd appreciate any clarification on how this works, especially in terms of callback routing and agent ownership.
Thanks!
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Vishwath Reddy Mandadi
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