Edson_Flores | 2023-11-09 17:38:59 UTC | #1
I have configured the Recall Attempt for different recall type. However, the contacts are never called back again. I'm using an "Always Running" Campaign and using the wrap-up codes that match the recall type, but nothing happens after that.
I'm also using the skills-based routing in this campaign
Jerome.Saint-Marc | 2023-11-10 11:17:09 UTC | #2
Hello,
I would suggest to post questions related to feature configurations and capabilities on the Genesys Cloud CX Community forum.
The Developer forum focuses on customizations using our API & SDKs.
Regards,
system | 2023-12-11 11:17:44 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 23035