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How does the old division view historical data when agents move to a different division or leaves?

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  • 1.  How does the old division view historical data when agents move to a different division or leaves?

    Posted 02-14-2026 07:59
    No replies, thread closed.

    Hello,

    We have an agent who recently transferred from one division to another. As a result, the original division no longer has access to the agent's historical data.

    Could you please advise on any alternative methods for retrieving historical data, aside from running reports prior to the agent's transition?


    #Reporting/Analytics

    ------------------------------
    Stacy Shroff
    x
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  • 2.  RE: How does the old division view historical data when agents move to a different division or leaves?
    Best Answer

    Posted 02-14-2026 09:26
    No replies, thread closed.

    Hi Stacy, 

    Now, the division will only be granted upon permission (even if temporarily).

    Reference link: https://help.genesys.cloud/pt/faqs/can-users-access-data-in-the-division-they-belong-to/



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



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