Genesys Cloud - Main

Hi Dears, 

I am trying to know how to get the values of the fields "Contact Abandon" and "True Abandon" of the Campaign Performance Detail Report via API using the endpoint /api/v2/analytics/conversations/aggregates/query.


I could see using the developer tools of the browser that when this report is execute in the browser in the backend Genesys is executing the next API endpoint:

And we can see that are being these statistics to get the values of these fields how you can see below:

 nOutboundAbandoned ----> "Contact Abandon"

tAbandon---> "True Abandon"

So, We want to be sure if these statistics are the correct to get the values of these fields. If it is correct there is a link in the documentation in where we can read about which statistic match with the fields of this report. In  otherwise if there is another way to get these values via API which can be the best way.

Regards

#Calculations

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Edwin Moreno Ramos
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Hi Edwin,

The best place to look up the definition of the Analytics Metrics is here: Metrics

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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The definitions of those columns are found in the resource Center at https://help.mypurecloud.com/articles/view-available-columns-in-performance-views-by-category/#campaign-performance-detail-view

Look in the Campaign Performance Detail view section.

You will see that those values are calculated from other statistics, so there is no 1:1 correlation to the metrics you can query, like tAbandon (which is a time, not a count, anyway) or nOutboundAbandoned.

There is a little more info at https://help.mypurecloud.com/articles/outbound-abandoned-calls/

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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