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  • 1.  How I can check if the ACD messaging is enabled on the Org ?

    Posted 04-11-2019 08:19
    No replies, thread closed.
    Hi all,

    Our customer want to enable the ACD messaging on his Organisation, so how I can confirm that this feature is enabled ? and which licenses are required ?

    Thank you in advance.
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other


  • 2.  RE: How I can check if the ACD messaging is enabled on the Org ?

    Posted 04-12-2019 07:24
    No replies, thread closed.
    Hi Oduderhem,
    You would need Purecloud 3 license. Also if this is an existing customer, prior to when ACD messaging was released, there is a contract addendum process that will need to take place as well. I would suggest you to contact your designated Customer Success Manager or email CloudSales@genesys.com for the next steps.
    Thanks.

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    Greg Boston
    Genesys - Employees
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