Hey,

I just thought I'd share a blog article that I posted a couple of days ago about how I write automated tests for features I develop in the agent's UI. They're end to end tests that simulate a call between agent and customer and uses Puppeteer to assert the behaviour of my feature.

Automated tests using Genesys Cloud's WebRTC softphone

Makingchatbots		remove preview
Automated tests using Genesys Cloud's WebRTC softphone Manually testing a UI that relies on Genesys Cloud's Softphone and Notifications API can be a time-consuming and fragile process. View this on Makingchatbots >

I would love to get feedback from this community as I am sure I am overcomplicating my solution to testing, particularly about how I stream audio into the softphone when simulating an agent. I'm achieving this by mocking the Browser's MediaDevices API, however have noticed the 'WebRTC Media Helper' toggle in the Phone Management area? May this be of some help?

Hey Lucas,

This is a great write up. I really loved the attention to detail and the aesthetics on the graphics. I'm not sure that you would need the WebRTC Media Helper, unless you are planning to test this (or are testing this) within VDI. I've included a link to one of our Resource Center articles about that feature. 

https://help.mypurecloud.com/articles/webrtc-media-helper-overview/

Hey,

I just thought I'd share a blog article that I posted a couple of days ago about how I write automated tests for features I develop in the agent's UI. They're end to end tests that simulate a call between agent and customer and uses Puppeteer to assert the behaviour of my feature.

Automated tests using Genesys Cloud's WebRTC softphone

Makingchatbots		remove preview
Automated tests using Genesys Cloud's WebRTC softphone Manually testing a UI that relies on Genesys Cloud's Softphone and Notifications API can be a time-consuming and fragile process. View this on Makingchatbots >

I would love to get feedback from this community as I am sure I am overcomplicating my solution to testing, particularly about how I stream audio into the softphone when simulating an agent. I'm achieving this by mocking the Browser's MediaDevices API, however have noticed the 'WebRTC Media Helper' toggle in the Phone Management area? May this be of some help?