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How long is time between leaving one queue and going to another?

  • 1.  How long is time between leaving one queue and going to another?

    Posted 12-05-2023 06:36

    How long is time between leaving one queue and going to another? 

    From trying calling, when the first call left the queue, there was a moment when the sound went quiet. Then slowly return to holding music.

    Flow_IV_Inhouse_In-Queue_Agentgroup => Flow_IV_Inhouse_In-Queue_Supervisor => Flow_IV_Inhouse_In-Queue_Inboundgroup 


    #Routing(ACD/IVR)

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    Nuttapong Limadisai
    G-Able Public Company Limited
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  • 2.  RE: How long is time between leaving one queue and going to another?

    Posted 12-07-2023 19:56

    You might be seeing some default delays in default settings.  Try removing them:  Also, check the Initial greeting that is nothing more than 100 ms blank audio.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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