Genesys Cloud - Main

We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign.

Is there a limit on the number of DNC lists that can be assigned to a single campaign?

Thank you,

Orestis.

Hi Orestis

The only limit that I am aware of is the following - Do Not Contact (DNC) records are limited to one million records per DNC list, and two million per org.  Not aware of any limitation on the exact number of DNC lists per campaign.

https://help.genesys.cloud/articles/assign-dnc-list-campaign/

Regards

Stephan

We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign.

Is there a limit on the number of DNC lists that can be assigned to a single campaign?

Thank you,

Orestis.

Indeed Stephan, i could not find any reference in technical documentation related to the number of DNC lists that can be assigned to a campaign. I even tried running a campaign with 8 DNC lists assigned and no error or exception was thrown.

In any case, this cannot be unlimited. There must be an upper limit of DNC lists you can assign.

Hopefully someone from Genesys can let us know.

Thank you,

Orestis.

Hi Orestis

The only limit that I am aware of is the following - Do Not Contact (DNC) records are limited to one million records per DNC list, and two million per org.  Not aware of any limitation on the exact number of DNC lists per campaign.

https://help.genesys.cloud/articles/assign-dnc-list-campaign/

Regards

Stephan

We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign.

Is there a limit on the number of DNC lists that can be assigned to a single campaign?

Thank you,

Orestis.

Hi Orestis

I found the following so seems the limit is a 1000 - https://help.genesys.cloud/articles/limitations-with-outbound-dialer/

Regards

Indeed Stephan, i could not find any reference in technical documentation related to the number of DNC lists that can be assigned to a campaign. I even tried running a campaign with 8 DNC lists assigned and no error or exception was thrown.

In any case, this cannot be unlimited. There must be an upper limit of DNC lists you can assign.

Hopefully someone from Genesys can let us know.

Thank you,

Orestis.

Hi Orestis

The only limit that I am aware of is the following - Do Not Contact (DNC) records are limited to one million records per DNC list, and two million per org.  Not aware of any limitation on the exact number of DNC lists per campaign.

https://help.genesys.cloud/articles/assign-dnc-list-campaign/

Regards

Stephan

We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign.

Is there a limit on the number of DNC lists that can be assigned to a single campaign?

Thank you,

Orestis.

I believe this limit applies to how many DNC lists you can create under a single org. It is not related to the max number of DNC lists you can assign under a campaign.

Hi Orestis

I found the following so seems the limit is a 1000 - https://help.genesys.cloud/articles/limitations-with-outbound-dialer/

Regards

Indeed Stephan, i could not find any reference in technical documentation related to the number of DNC lists that can be assigned to a campaign. I even tried running a campaign with 8 DNC lists assigned and no error or exception was thrown.

In any case, this cannot be unlimited. There must be an upper limit of DNC lists you can assign.

Hopefully someone from Genesys can let us know.

Thank you,

Orestis.

Hi Orestis

The only limit that I am aware of is the following - Do Not Contact (DNC) records are limited to one million records per DNC list, and two million per org.  Not aware of any limitation on the exact number of DNC lists per campaign.

https://help.genesys.cloud/articles/assign-dnc-list-campaign/

Regards

Stephan

We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign.

Is there a limit on the number of DNC lists that can be assigned to a single campaign?

Thank you,

Orestis.