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  • 1.  How many Rules can be in one Rule Set?

    Posted 09-01-2024 03:57
    No replies, thread closed.

    Hi all.

    Does anyone know how many Rules can be created in one Rule Set?

    I couldn't find the limit in the Documentation.

    Best regards,


    #Outbound

    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
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  • 2.  RE: How many Rules can be in one Rule Set?

    Posted 09-01-2024 13:00
    No replies, thread closed.

    It shows 10 for digital campaigns but voice might be different.  Not documented from what I can see.  Ill check with PM



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: How many Rules can be in one Rule Set?
    Best Answer

    Posted 09-02-2024 02:25
    No replies, thread closed.

    I checked with Customer Care and according to their response there is no hard limit to the number of rules.

    They advice to consider how it will affect the Org performance if there is too many Rules.

    Best regards, Shahar



    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
    ------------------------------