sreejith | 2019-11-08 08:31:14 UTC | #1
Hi Team,
I have three teams A , B and C . If the customer calls to A it should directly reach to A. If the customer calls to B and if there are no agents available in B then the call should overflow to team C putting a flag as it an overflow call. if C also does not have any agents available then calls has to go back to team B and check if the agents are available, if agents are available at B the route the call to B else route the call to A and disconnect.
I need help to build this flow.
I need help on how to check if the agents are aviable in the queue. I need help on how to check if this is an over flow queue I need help on how to flag as an overflow queue if its an overflow queue.
sreejith | 2019-11-08 08:34:36 UTC | #2
Adding to the above topic.
I need help to put a counter of 3 for overflow Ex : if the call comes from B to C then Back to B I mean, the callflow should know the number of overflow occurs. Why a counter of 3 because, if the overflow is > 3 then the call should get disconnect
system | 2019-12-09 08:34:37 UTC | #3
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