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  • 1.  How to Add Agent Name to Queue Alerts

    Posted 09-14-2023 08:34
    No replies, thread closed.

    I have this alert set up for the 'General Producer' queue and it's generic. How do you add the agent name to a queue alert? Seems it would be easy.

    Alert for Rule: 'Interaction over 30 Mins - General Producer' is in ALARM.


    #SystemAdministration

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    Mike Sullivan
    Advisor Group
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  • 2.  RE: How to Add Agent Name to Queue Alerts

    Posted 09-16-2023 10:10
    No replies, thread closed.

    At present, that is just a generic message.  Here is an idea to allow more information that is in development:  Alerting: Specific Details in the Toast | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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