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  • 1.  How to add list of interactions for a queue to Dashboard

    Posted 10-09-2020 13:03
    No replies, thread closed.
    I am trying to find out how to add a list of interactions for a queue to a Dashboard. I have an example provided by a Genesys engineer and it shows this functionality, but I cannot find a way to accomplish it. Please see below and let me know if this is available now or maybe they just have access to a beta feature.

    Dashboard Example




    Thanks,
    #Ask Me Anything (AMA)
    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------


  • 2.  RE: How to add list of interactions for a queue to Dashboard

    Posted 10-09-2020 16:10
    No replies, thread closed.
    Hi Daniel

    Add your interactions metric against a queue, then go back to the filters tab and make sure you select display as table:



    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 3.  RE: How to add list of interactions for a queue to Dashboard

    Posted 10-09-2020 22:30
    No replies, thread closed.
    Thanks Vaun! I appreciate it.


    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


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