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  • 1.  How to add new languages in Set Language

    Posted 05-14-2019 04:32
    No replies, thread closed.
    Hello

    I tried to do a let my customer choose his language but after reading some articles in the community I can't find how to add new languages in "Set languages". We can read choose the language below or you have to install a pack of languages but how can I add languages in this widget. Here I can only see English (United States) (en-us)




    Best Regard
    Nicolas
    #Implementation
    #Integrations
    #Routing(ACD/IVR)

    ------------------------------
    Nicolas Urgin
    Dimension Data France
    ------------------------------


  • 2.  RE: How to add new languages in Set Language
    Best Answer

    Posted 05-14-2019 06:47
    No replies, thread closed.
    Did you add the desired languages to the flow first, on the main flow page under Settings?

    https://help.mypurecloud.com/articles/supported-languages-architect/



    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: How to add new languages in Set Language

    Posted 05-21-2019 17:14
    Edited by Matt Lawson 05-21-2019 17:16
    No replies, thread closed.
    Hey @Nicolas Urgin,

    We discuss this question on the latest episode of the PureCloud Community Q&A Show. If you get a minute, check out the episode and let us know what you think.

    Best,

    Matt​ ​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: How to add new languages in Set Language

    Posted 05-22-2019 08:27
    No replies, thread closed.
    Hello Matt and Gorges

    I find the answer very good and Georges did some miracles again ! 

    But one question remain when I actually put french in my "Set Language" the widget "Play Audio" and "Collect input" turn red.
    If I check the red box I can see  Text to speech is not supported


    So French and Spanish are not available to text to speech  so that why we got this issue and I don t know how to fixed it.


    ​​​

    Best Regard,
    Nicolas

    ------------------------------
    Nicolas Urgin
    Dimension Data France
    ------------------------------

    Original Message


  • 5.  RE: How to add new languages in Set Language

    Posted 05-22-2019 08:37
    Edited by George Ganahl 05-22-2019 08:38
    No replies, thread closed.
    When you add a Language under Supported Languages, click More Languages at the bottom. That will display all languages with an indicator as to whether or not they support Speech Rec and TTS.


    You selected Spanish Spain (es-ES), which does not support TTS. Only Spanish United States (es-US) supports TTS and Speech Rec for Spanish.

    For French, only French Canada (fr-CA) is supported.

    You can also see the * in the Audio Sequence dialog for languages that do not support TTS/Speech Rec.
    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: How to add new languages in Set Language

    Posted 05-22-2019 08:54
    Edited by Nicolas Urgin 05-22-2019 08:55
    No replies, thread closed.
    Hello @George Ganahl  @Matt Lawson

    Thanks a lot for the answer I got it now and it's working Well.

    ​​

    ------------------------------
    Nicolas Urgin
    Dimension Data France
    ------------------------------

    Original Message


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