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  • 1.  How to add phone numbers for countries where we do not have an office

    Posted 09-16-2025 19:57
    No replies, thread closed.

    My company has clients in countries in Europe that we do not have a physical office in. We need to have a phone number in those countries so our clients can reach our customer support line, but when I try to add one, it is requiring me to add a location. How can we get phone numbers for our international clients to call?


    #Telephony
    #Unsure/Other

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    Shannon Bartels
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  • 2.  RE: How to add phone numbers for countries where we do not have an office
    Best Answer

    Posted 09-17-2025 08:31
    No replies, thread closed.

    Hello Shannon, 

    I believe there are a couple of ways to accomplish this. The first being with international toll-free numbers. These numbers dont require a physical address for activation. Though each may come with different regulatory requirements and restrictions. 

    The second way is with DID numbers with international address. You can request DID numbers through GCV support even if you dont have a local physical presence. These numbers may come with some service restrictions depending on the country and the process and requirements vary by country. 

    I would also take a look at the below documentation as well. 

    https://help.mypurecloud.com/articles/work-with-the-international-number-plan/

    https://help.mypurecloud.com/articles/genesys-cloud-voice-activation-requirements-and-service-restrictions-for-argentina/

    Hope this helps!



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: How to add phone numbers for countries where we do not have an office

    Posted 09-17-2025 11:47
    Edited by Jason Kleitz 09-22-2025 13:17
    No replies, thread closed.

    Thanks, Cameron. I'm trying to request a number for Ireland. It doesn't give me any options for toll-free numbers, and if I choose a DID number, it's asking for a location in this drop-down, but if I add our US address, it's not showing up to choose, I assume because this wants a location in Ireland. How do I get around this?



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    Shannon Bartels
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    Original Message


  • 4.  RE: How to add phone numbers for countries where we do not have an office

    Posted 09-17-2025 09:11
    No replies, thread closed.

    Shannon,

    1. You can order GCV number directly from Genesys
    2. You can use the BYOC Cloud (order the SIP Trunk from one of the "local" providers in the specific country and connect it directly to the cloud)
    3. Order the "service" from one of the Genesys partners from AppFoundry (https://appfoundry.genesys.com/filter/genesyscloud/telephonyAndTechnology/telcoAndDevices)

    If You have a specific question, feel free to send me the direct message



    ------------------------------
    Yvgeni Liberman
    Solutions Architect

    Mobile +972 52-6344414
    Voice +972 3-9281514
    e-mail yvgeni_new@itnavpro.com
    ------------------------------



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