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How to block transfer of agent-to-agent interactions

  • 1.  How to block transfer of agent-to-agent interactions

    Posted 06-05-2025 19:23

    Raeelmarcelino | 2022-11-24 07:32:39 UTC | #1

    Hi friends. I need to disable the transfer of voice interactions between agents, where the agent can only transfer a voice interaction to a supervisor


    Jerome.Saint-Marc | 2022-11-24 08:02:01 UTC | #2

    Hello,

    The Genesys Cloud Community Forum is a better place to ask general configuration and product questions. This forum is specific to APIs and custom applications.

    Regards,


    system | 2022-12-25 08:02:05 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 17365