Sr. Director - Innovation Architects
Original Message:
Sent: 10-09-2024 19:33
From: George Ganahl
Subject: How to call another application from Genesys Cloud Architect
Please be very specific, then...exactly how are you starting that client in PureConnect, and exactly where is the command line it is running on...
For example, I could use an Execute Shell Command tool step to run something on the IC server...
Or use TCP tools to kick something off on another machine on the network...
etc.
I'm presuming you are using Handlers since you said you want to replicate the behavior in Architect.
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
Original Message:
Sent: 10-09-2024 19:14
From: Matsumoto Shun
Subject: How to call another application from Genesys Cloud Architect
Currently the client is running on the command line.
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Matsumoto Shun
Kanden CS Forum Inc.
Original Message:
Sent: 10-09-2024 09:33
From: George Ganahl
Subject: How to call another application from Genesys Cloud Architect
Are you currently using Handlers in PureConnect to get the data from the server?
If yes, which tools are you using to get the data?
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
Original Message:
Sent: 10-09-2024 00:17
From: Matsumoto Shun
Subject: How to call another application from Genesys Cloud Architect
①Why you want to launch the desktop application?
We want to confirm whether the same integration with client-server systems that is realized in the PureConnect environment can be implemented in the Genesys Cloud environment.
②What happens when that desktop application is opened? What does the agent do?
When a customer calls the agent, the customer information is integrated with the above system and the customer information pops up on the system side.
We are currently conducting research to meet such requirements.
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Matsumoto Shun
Kanden CS Forum Inc.
Original Message:
Sent: 10-08-2024 23:51
From: Vaun McCarthy
Subject: How to call another application from Genesys Cloud Architect
Can you please elaborate on WHY you want to launch the desktop application? What happens when that desktop application is opened? What does the agent do? Maybe there's another angle to look at here.
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Vaun McCarthy
Original Message:
Sent: 10-07-2024 21:00
From: Matsumoto Shun
Subject: How to call another application from Genesys Cloud Architect
Hi all!
As the title says, I'm looking for a way to call another application from Genesys Cloud Architect.
For example, I would like to know if the following can be done with Architect.
If I type "start notepad.exe" in the command prompt and press enter, it will open Notepad.
The reason I'm investigating this is because I'm considering integrating with an external application and want to know if it can be achieved with Genesys Cloud Architect.
#ArchitectureandDesign
#Unsure/Other
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Matsumoto Shun
Kanden CS Forum Inc.
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