Cezary_Rynkowski | 2024-06-06 08:45:38 UTC | #1
Hey,
I have a problem. I am trying to catch an event to offer content to a visitor on the site (using Predictive Engagement). Using https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/journeyPlugin#journey-qualifiedcontentoffer I am able to get into the event qualifiedContentOffer but problem is that not every qualified will be offered. Is there any way I can get such an event?
Angelo_Cicchitto | 2024-06-06 09:00:38 UTC | #2
There are some limits to offers, in order to avoid duplicates within same session. Can you elaborate more on why your use-case may require a different behavior?
Cezary_Rynkowski | 2024-06-06 10:25:00 UTC | #4
Sure, In simple words, if contentOffer was shown to the visitor I need to call the code that will call an additional popup on my page.
The whole scenario is a bit more complicated because I'm using ContentOffer as a mock for lack of ability to call JS code directly from PE. I have a widget that allows me to order the Callback and start the FB/WhatsApp interaction. I would like the logic for showing this widget to be controlled by PE based on defined segments, outcoms, etc. Unless it can be done more simply?
Angelo_Cicchitto | 2024-06-06 11:55:13 UTC | #5
We have future plans to expand on customizable offers, driven by Admin's configuration. For now, could you not leverage Messenger's Journey-plugin qualified events, and add the necessary JS code on the page? https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/journeyPlugin Unclear if you are limited by frequency of offers, or by lack of custom offer.
system | 2024-07-07 11:55:37 UTC | #6
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