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Hi any one that can help me on this topic.
I want to modify the ani when an agent is making an manual outbound call and selecting a queue.
I tried to setup a trigger that will trigger a workflow when the agent is making the outbound call, the flow is triggered and tried to update the call attribute ani with a data action and an API call to see if this would change the caller id but it keep using the caller id defined on the queue.
Has any one tried this before and give me some tips, in the end I want to do a datatable lookup to find the number that should be used for the agent making the call.

#Architect
#DataActions
#Triggers

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Jurg van t Hof
Developer
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Hello,

Unfortunately, it is not possible to change/modify the ani once the call is created.

Regards,

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Jerome Saint-Marc
Senior Development Support Engineer
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