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  • 1.  How to change the default chatbot ICON in webmessaging

    Posted 12-02-2024 07:40
    Edited by Karthik Ageer 12-02-2024 07:58
    No replies, thread closed.

    Hi Everyone,

    I am currently using Web Messaging and noticed that the default chatbot icon in the native web messenger client cannot be customized (as shown in the attached image). Could you please guide me on how to modify this icon

    default chat bot icon

    Thanks


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Karthik Ageer
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  • 2.  RE: How to change the default chatbot ICON in webmessaging

    Posted 12-02-2024 11:47
    No replies, thread closed.

    Hi Karthik,

    I found a similar question on the Genesys Cloud Developer Forum. Hopefully this helps or another member of the community has more details on customization of the chat bot icons



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: How to change the default chatbot ICON in webmessaging

    Posted 12-03-2024 12:21
    No replies, thread closed.

    Hi Samuel, 

    I believe the document refers to widgets in Multicloud CX rather than Genesys Cloud. Can you confirm if the information is still applicable to Genesys Cloud?

    Additionally, one of the threads mentioned that replacing the default bot icon with a custom one isn't possible unless the entire widget is built from scratch. My goal is only to replace the chat icon, similar to how we can customize the agent profile icon. I'm not planning to rebuild the entire widget using JavaScript and CSS. Could you clarify if this is achievable?



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    Karthik Ageer
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    Original Message


  • 4.  RE: How to change the default chatbot ICON in webmessaging

    Posted 12-03-2024 12:34
    No replies, thread closed.

    Hi Karthik, 

    That could be my mistake, I thought further down in that thread there was discussions around updating web messaging UI in Genesys cloud.  It might be good to create a new thread in the Developer Forum to see if your specific requirement can be achieved or if it would require a feature request via the Genesys Cloud Ideas Portal



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: How to change the default chatbot ICON in webmessaging

    Posted 12-03-2024 14:50
    No replies, thread closed.

    Have you tried setting the Bot Avatar in the messaging configuration?



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    Vaun McCarthy
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    Original Message


  • 6.  RE: How to change the default chatbot ICON in webmessaging

    Posted 12-04-2024 00:48
    No replies, thread closed.

    I am unable to find the option to update the custom bot avatar. I can only see the option to customize the bot name. Am I missing something?

    The article Configure Messenger mentions that it's possible to customize the bot avatar, but it doesn't provide instructions on how to do so. Not sure if I am missing something. 

     



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    Karthik Ageer
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    Original Message


  • 7.  RE: How to change the default chatbot ICON in webmessaging
    Best Answer

    Posted 12-04-2024 06:13
    No replies, thread closed.

    I am able to view the BOT Avatar upload option after adding the permission  Uploads > PublicAsset > Upload  to my user account. Thank you.  



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    Karthik Ageer
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    Original Message


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