Genesys Cloud - Main

Hi all,

We had a flow that transfers customers to a Group voicemail, which works just fine, but how can we disable/change the default system prompt "Please leave a message after the tone, and after you are done, please hangup" (or something along those lines).

If we upload a "greeting" prompt to the group, it will be play, but the default prompt will still play afterwards. Any way to disable or change this default behavior?

Thanks

#Routing(ACD/IVR)
#Unsure/Other

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Nebojsa Radovanovic
Star Telecom
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Hi,

Just FYI, i opened up a ticket and got the following response:

"Unfortunately these are programmed at the base level and currently there is no way to remove them. I would suggest doing a search in the ideas portal and vote on several ideas like this so that they will be considered by product management to include as a feature to the product. I know there are several ideas already created about voice mail prompts and how customers would like to have more control over them."

So this is currently not possible.

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Nebojsa Radovanovic
Star Telecom
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