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What is the best way to validate inactivity within a message flow in Genesys Cloud without requiring an integration or API? Specifically, how can the systemupon receiving a new interaction verify that there is a new response and return the interaction to the service queue without going through the entire flow again?

I recommend handling inactivity at the queue level: send the interaction to an inbound flow, use a wait step within a loop, and capture input via a digital bot so that any new response populates the bot slot. Periodically, within the loop, use a decision step to check the slot: if it is empty, there are no new responses; if it is not empty, there are new responses. At that point, the flow exits the loop and transfers the interaction to the service queue, prioritizing it to move ahead of other interactions.