Original Message:
Sent: 07-20-2023 12:36
From: Ryan Cheesman
Subject: How to check IVR Call is live or not
Maybe you can show your flow including how it links to the task you are speaking of. If this is truly the case, then I would either figure out if you can break up the menu prompt to include some "No Barge" sections (maybe the act of hanging up is being detected as a barge, or maybe it is picking up background audio / noise and jumping directly to the task, or a task, this is especially important if you don't have a menu repeat, or if it is the last repeat in the count). Lastly, add 500 milliseconds or so of blank audio at the top or just prior to your task, so if they hang up during the prompt phase, you are sure that the task part is delayed enough for the disconnect to register prior to execution of the task sequence. You are working with a bit of a black box as we don't have debugging support that can bring this type of phantom issue to light.
Hope these suggestions help.
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Ryan Cheesman
Senior Manager, IT Integration Services
Tandem Diabetes Care Inc. | positively different
Original Message:
Sent: 07-18-2023 12:07
From: Shenbagamoorthy B
Subject: How to check IVR Call is live or not
Ok. I think its Architect Behavior.
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
Original Message:
Sent: 07-18-2023 11:43
From: Melissa Bailey
Subject: How to check IVR Call is live or not
For the record, Architect currently has 4 inbound flow types (call, message, email, chat). Being specific never hurts.
From https://help.mypurecloud.com/articles/audio-buffer-and-flush-in-architect-flows/
When a flow processes an action that includes an audio file or a text-to-speech (TTS) operation, the system does not play them immediately. Instead, these items enter the queue for later playback, and the flow execution continues normally.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-18-2023 11:30
From: Shenbagamoorthy B
Subject: How to check IVR Call is live or not
Yes I am talking about Inbound Flow. In My Flow, I have two Menu Option. Customer Press 1 and Play some prompts and execute some task. During the Play prompt customer is disconnect the call. After disconnected architect execute the Task Logic also. How can I stop it immediate? I hope you understand the problem now.
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
Original Message:
Sent: 07-18-2023 11:18
From: Melissa Bailey
Subject: How to check IVR Call is live or not
Architect does not have a "read block" action. First, are you really talking about a call flow or some other flow type?
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-18-2023 11:07
From: Shenbagamoorthy B
Subject: How to check IVR Call is live or not
Thank you for your Help Melissa Bailey.
After caller ends, Architect flow didn't stop immediately. It going forward some Read blocks. How can I stop immediately after the Customer Disconnect?
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
Original Message:
Sent: 07-18-2023 10:56
From: Melissa Bailey
Subject: How to check IVR Call is live or not
If the caller hung up the call flow would end itself. So if it's still running your caller is still there.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-18-2023 03:26
From: Shenbagamoorthy B
Subject: How to check IVR Call is live or not
Hello Everyone,
Any way to get the call session status in the Architect flow. I want to get the customer disconnect event or call session status check option for manage some data processing. Please help me on that ASAP.
#ArchitectureandDesign
#Connect with a Customer (NEW)
#API/Integrations
#Reporting/Analytics
#Routing(ACD/IVR)
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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