On occasion, when PureCloud has an enhancement to the queue(s), we will have calls that become stuck and stay attached to the agent. At present I have one showing still attached for 21 days. I used to be able to go into API Explorer (in developer tools) and blast it away. It appears that there have been some changes to the site and I am no longer familiar with the information required to complete the function. I would prefer to be able to do this myself vs entering a ticket. Any suggestions?
Thank you,
Laurie Aspinwall
NxStage Medical Inc.