Carlos_NTT | 2025-01-10 11:34:07 UTC | #1
Hello everyone!!
We want to make an implementation that consists of generating a summary of an email thread with AI to help the agent. (The summary would be visible from a script).
The problem is that from the email flow we can only summarize the first email since when the email goes to the queue and is assigned to the agent we have no way of accessing the rest of the emails.
Is there any way that when the client responds to an email thread we can make a kind of trigger or flow to send the email thread to be summarized and update it in the script?
Thanks!!
system | 2025-02-10 11:33:22 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 31138