Genesys Cloud - Main

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!

Hi Ragheb,

you can use the Flow execution history and replay mode to go through it step by step.

 Flow execution history View summary - Genesys Cloud Resource Center

Use replay mode to troubleshoot an Architect flow View summary - Genesys Cloud Resource Center

As has been said by Jeroen - Flow execution History... omg it's amazing!

Hi Ragheb,

In addition to Jeroen's points, a few things that help when debugging more complex flows:

Logs & Data Actions

• Use the Conversation ID to correlate across flow execution, Data Actions, and interaction details
• For Data Actions, validate inputs/outputs and check error handling
• Testing externally (e.g. Postman) can help isolate issues

Variables

• Use Set Participant Data to capture key values during execution
• These can then be reviewed against the interaction to help trace decisions

IVR testing (voice flows)

• During testing, you can temporarily use prompts or TTS to confirm values or flow paths
• Helpful for validating decision points or API responses

Digital flows (if applicable)

• Using Send Response / Send Communication during testing can help surface errors or unexpected responses

Best practices

• Break flows into smaller modules and test independently
• Add simple tracking at key decision points
• Keep Data Actions simple and validated outside Architect

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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As mentioned by others, the answer is Execution history. However, you will lose Execution History once you go past 350 combined flow variables. Once you hit this 350 variable limit, you will no longer have Execution History details but can still see where the call routed in the flow.

What I have been doing is dropping down a Set Participant Data node after a data action and name is something easy to find such as Node_1932_<FlowVariableName>. From there, I have to read the Detais section of the Interaction to see what the Set Participant Data was set to. It is stupid but it is the only way I have found so far know what the results of data actions are once my flows goes over 350 variables.

There is an Ideas entry out the for it but it is a year old now and no signs of it being even worked on fixing.

Increase Flow Execution Variable Limit | Genesys Cloud Ideas Portal