Genesys Cloud - Main

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!

#ArchitectandDesign
#Reporting/Analytics
#Routing(ACD/IVR)
#System/PlatformAdministration
#Telephony
#Other

------------------------------
Ragheb Gmira
Consultant IT
------------------------------

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!

As mentioned by others, the answer is Execution history. However, you will lose Execution History once you go past 350 combined flow variables. Once you hit this 350 variable limit, you will no longer have Execution History details but can still see where the call routed in the flow.

What I have been doing is dropping down a Set Participant Data node after a data action and name is something easy to find such as Node_1932_<FlowVariableName>. From there, I have to read the Detais section of the Interaction to see what the Set Participant Data was set to. It is stupid but it is the only way I have found so far know what the results of data actions are once my flows goes over 350 variables.

There is an Ideas entry out the for it but it is a year old now and no signs of it being even worked on fixing.

Increase Flow Execution Variable Limit | Genesys Cloud Ideas Portal

Hello Community,

I'm working on a complex IVR in Genesys Cloud with:

• Multiple Data Actions
• Common Modules
• Bot Flows

As the logic grows, debugging becomes difficult.

My Questions

1. Flow Tracking
   • Is it possible to see a call execution step-by-step (block by block)?
   • Can we trace the path across modules and bot flows?
2. Logs
   • Are there detailed logs for a call?
   • Can we see Data Action inputs/outputs and flow decisions?
   • Is there a way to use a Conversation ID to track everything?
3. Variables
   • Can we view or log variable values during execution?
4. Best Practices
   • How do you usually debug complex flows?
   • Any recommended approach or tools?

Thanks for your help!