fontenet | 2020-12-03 16:28:26 UTC | #1
Hi,
I am trying to delete Data table after creating it. It is a brand new Data table that has not been used in any call flow or any resource but I cannot delete it. I get the message below:
Data table ' ' could not be deleted. Native error message: 'This DataTable may be in use by another resource and cannot be deleted.'
Becky_Powell | 2020-12-03 18:33:51 UTC | #2
Hi there! This forum is specific to the Genesys Cloud APIs. I'd suggest that your work with Customer Care to resolve this issue: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/.
fontenet | 2020-12-03 23:27:55 UTC | #3
Hi Becky,
I reached out to customer care regarding a different Purecloud issue first and they routed me to developer forum to get help on Purecloud related issues. It seems they only support production break /fix issues.
Please advise the correct channel so I can get this resolved.
Regards, Leonardo
Becky_Powell | 2020-12-03 23:32:53 UTC | #4
Hi Leonardo,
Thank you for this information. I apologize - we certainly don't mean to give you the runaround, but rather want to point you to the team best suited to assist you here. Did you happen to receive a case number from Care? I will track this down and get you the help you need regardless.
Best, Becky
fontenet | 2020-12-04 03:06:00 UTC | #5
Hi Becky,
Thank you for your assistance. I just created a ticket on Care ( 0002843520) specifically for this data table issue.
I am not sure if they will refer me back to the developer form here once someone is assigned to this ticket.
Here is the ticket # for the other issue I reported as well ( 0002842871).
Regards, Leonardo
Becky_Powell | 2020-12-04 17:26:33 UTC | #6
Thank you Leonardo - I will chase down that ticket and make sure you get a resolution.
system | 2021-01-04 17:13:17 UTC | #7
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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