Hello,
No, as mentioned in the blog "Clarifying call control support to answer a call or to make a call using Platform API": Unfortunately, at this time, there is no Platform API endpoint which allows retrieving the status of a persistent connection for a given phone.
Regards,
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Jerome Saint-Marc
Senior Development Support Engineer
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Original Message:
Sent: 05-27-2025 02:01
From: Naoki Ono
Subject: How to Determine Persistent Connection Status for User Phones via API
Is there an API in Genesys Cloud that allows us to determine whether the phone status associated with the logged-in user is set to "persistent connection"?
#PlatformAPI
#PlatformSDK
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Naoki Ono
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