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How to disable Ask for Slot's question mark?

  • 1.  How to disable Ask for Slot's question mark?

    Posted 06-05-2025 18:36

    Oktay_Kemal | 2022-12-17 13:07:12 UTC | #1

    Hi All,

    Is there a way to disable the Ask for Slot's question mark?

    See below:

    It is annoying to have it as the question already contain's it.

    Thanks, Oktay

    zubair | 2022-12-18 21:44:48 UTC | #2

    Can you provide the screenshot of your "Ask for Slot" config from the flow?

    Oktay_Kemal | 2022-12-19 08:08:42 UTC | #3

    There is nothing specific to config. It is very simple. Attached below:

    Thanks, Oktay

    Angelo_Cicchitto | 2022-12-19 09:48:15 UTC | #4

    Could you move the "Do you need assistance with a purchase?" question in the corresponding Question field within Ask for Slot?

    Oktay_Kemal | 2022-12-19 10:14:00 UTC | #5

    Hi Angelo,

    Well, I was asking the "Do you need assistance with a purchase?" question on the flow with a simple SEND RESPONSE tool step and then calling the boot. Then I saw that leaving the Question field empty on Bot Flow's Ask for Slot results in sending a question mark to customer.

    My conclusion was that Ask For Slot tool step in bot flows adds a "?" to web messenger if the Question field is empty and I was wondering if there is a way to disable it. There is a logic on why we are sending/asking the question on flow and then calling a bot. I guess there is no way of removing it and we will have to change the design and start asking questions in Ask For Slot tool steps.

    Thanks, Oktay

    Angelo_Cicchitto | 2022-12-19 10:43:26 UTC | #6

    @Oktay_Kemal let us double-check with team on that "?" symbol in isolation. Would be helpful to confirm if you're using Digital Bot or Bot Flows, and what use-case you are solving for, to keep the question outside the Ask for Slot action?

    Oktay_Kemal | 2022-12-19 12:11:34 UTC | #7

    Thanks.

    It is a Digital Bot. As for the case well you know that the Genesys Bots do not support multi-language while the flows do. So we built a general bot that we call for each language input in several places. We ask the questions based on language on the flow and then we call a digital bot flow for collecting the answers. We had to keep the logic outside of the flow due to language limitations.

    Thanks, Oktay

    John_Carnell | 2022-12-19 15:13:49 UTC | #8

    This post was migrated from the old Developer Forum.

    ref: 17679



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