Genesys Cloud - Main

I have a customer who wants to disable chat between users or if it is possible to disable could be better.


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Eduardo Solano
Genesys - Employees
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Hi,
It is not possible to disable internal chat at this time. We have seen this request before and it is being tracked through the PureCloud Ideas Lab. Please have any customers with this need provide this feedback through the PureCloud Ideas lab as detailed at Participate in the Genesys PureCloud Product Roadmap

Genesys Blog		remove preview
Participate in the Genesys PureCloud Product Roadmap At Genesys, customer input is paramount to our feature planning and portfolio management processes. Constantly reviewing user feedback and product requests are critical to ensuring our product roadmap delivers maximum value to our customers. That's why we're so excited to announce the long-awaited Genesys PureCloudTM Ideas Lab. View this on Genesys Blog >

Having customers submit their requirements or vote on those ideas which are already being tracked allows us to properly use customer feedback to help prioritize our on-going enhancements.

Thanks,
Don

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Don Huovinen
Genesys - Employees
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