Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to disable Shift Trade Drop Option

    Posted 05-06-2025 14:24
    No replies, thread closed.

    Can we disable the Shift Trade Drop option? 


    #QualityManagement

    ------------------------------
    Vaibhav Shukla
    ------------------------------


  • 2.  RE: How to disable Shift Trade Drop Option
    Best Answer

    Posted 05-06-2025 14:49
    No replies, thread closed.

    Hello Vaibhav,

    Based on this article from the Resource Center, you may want to remove the following permission:

    • Workforce Management > Agent Shift Trade Request > Participate

    According to the Products, roles, and permissions list, this permission has the following description:

    Allows an agent to create, view, edit, match, and cancel shift trades



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content