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  • 1.  how to download BCS Client

    Posted 11-17-2022 10:12
    No replies, thread closed.

    Hello Teams,

    How do i download BCS Client tool from URL. we need to check the one way voice issue from Agent Desktop.

    Do we have any tool to check that.


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Vinayak Vagal
    SmartConnect Technologies Pvt. Ltd
    ------------------------------


  • 2.  RE: how to download BCS Client

    Posted 11-17-2022 10:38
    No replies, thread closed.

    Hi Vinayak

    We have WebRTC tool in order to check quality and network issues

    https://help.mypurecloud.com/articles/run-the-genesys-cloud-webrtc-diagnostics-app/

    Did you check with that? What was the result?

    Thanks



    ------------------------------
    ALBERTO CASTRO
    Sr Technical Account Manager EMEA
    Genesys - Employees
    ------------------------------

    Original Message


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