Mohan_Palaparthi | 2024-01-15 07:33:04 UTC | #1
Hello All,
I require assistance in finding a solution. We need to schedule a call back from a script to a specific queue.
Have setup Data/Time and button with click action to schedule callback using Scripter. Schedule callback.
To schedule a callback for the selected queue, I need to retrieve a list of queues that can be selected by the agent. I would appreciate it if someone could guide me.
Thanks & Regards Mohan Palparthi
IntegrationsRUs | 2024-01-15 16:04:29 UTC | #2
This can be done using a Data action to get the queue ids and names and then call that Data action from the script to be bound to a dropdown.
I created a simple example for you. Data Action: Get-Queues-20240115110011.custom.json|attachment (1.3 KB)
Script (Note - the extension on the file needs to be .script for importing. This editor didn't allow .script to be uploaded): Get Queues.script.json|attachment (4.2 KB)
Alex Johnson achieve cx
system | 2024-02-15 16:05:00 UTC | #3
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