Hello Viswanathan,
We currently do not have a field in our reporting that marks calls as compliance abandons. If you would like to see this feature in Genesys Cloud, Genesys encourages you to register your request through the Product Ideas Lab.
To Access the Product Ideas Lab and add your idea:
- Sign in to the Genesys Knowledge Network.
- On the Product Ideas Lab section, click Browse and Submit Ideas.
- From the Product Ideas Lab, click Add a Product Idea.
You could also use the filter to limit the interactions to Conversation Durations that are Under 1 minute. Any conversation that is shorter than your organization's Compliance Abandon Threshold would be a call that you would like to look into.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 08-05-2025 17:01
From: Viswanathan Cinnaiah
Subject: How to Find Interactions of Compliance Abandoned in Genesys Cloud to Analyze the Reason
Thank you for your response, Jason.
The abandon filters true abandoned calls. It is not listing compliance abandon interactions.
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Viswanathan Cinnaiah
NA
Original Message:
Sent: 08-05-2025 16:51
From: Jason Kleitz
Subject: How to Find Interactions of Compliance Abandoned in Genesys Cloud to Analyze the Reason
Hello Viswanathan,
When looking at the Interactions list view, you can add a column to indicate which calls were abandoned.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 08-05-2025 12:11
From: Viswanathan Cinnaiah
Subject: How to Find Interactions of Compliance Abandoned in Genesys Cloud to Analyze the Reason
Dear All,
We are seeing a spike in Compliance abandoned calls in a campaign. How to Find Interactions of Compliance Abandoned in Genesys Cloud to Analyze the Reason!
Thank you in advance :)
#Outbound
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Viswanathan Cinnaiah
NA
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