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  • 1.  How to Forward Ext

    Posted 14 days ago

    I am Admin login - Looking on how to fwd. inactive user phone extension to another active user. 


    #Omni-ChannelDesktop/UserInterface
    #PredictiveEngagement/Routing
    #Routing(ACD/IVR)
    #Telephony
    #Other

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    Gerald Gray
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  • 2.  RE: How to Forward Ext
    Best Answer

    Posted 14 days ago

    Hi Gerald 

    -

    I don't know your scenario, but thinking quickly, once you have the entry number, you know who the owner is.
     
    I would create a data table with the key field being the DNS and a user column, or even two user columns (the second being a backup user).
     
    I would create an entry flow and validate:  the DNS X data table, sending it to user X. I would call an API to validate if the user is online/active or not.
     
    If not, redirect to another user.
     
    If they are, redirect to them.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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