kalakshmanakumar | 2024-02-23 09:41:24 UTC | #1
Hello folks,
I am trying to get active agent and Queue from conversation id. The scenario is mentioned below
Trigger with filter: A trigger on agent disconnect will be invoked and in filter disconnecttype is "CONSULT_TRANSFER" (initiate consult or consult transfer)
Workflow: As part of trigger, input workflow will receive the User Id id, Queue Id and conversation id based on these values I need to get the active agent and Queue from the conversation, is it possible?
Thanks in advance for your response
Jason_Mathison | 2024-03-19 15:47:46 UTC | #2
This is the sort of problem that you are probably going to work on in the API Explorer to figure out a technique to get what you need. After you have that, then it should be pretty easy to create a data action. The platform API room may be a better place to ask if anyone knows any APIs that might help you out.
system | 2024-04-19 15:48:07 UTC | #3
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