Genesys Cloud - Main

Dear All,

Good Morning, I hope all are doing Good. I am trying to get the external contact via data-action using "/api/v2/externalcontacts/identifierlookup" API Request along with below format
{
"type": "Phone",
"value": "+17325437851",
"dateCreated": ""
}

But it did not return existing curated contact instead of, it returns new Identified Contact with New ID. Why  Identifier lookup request not working properly? Please assist me on this.

Or I can use any other API Request instead of identifierlookup. Please suggest me.

#ArchitectureandDesign
#Implementation
#Integrations
#Unsure/Other

------------------------------
Shenbagamoorthy B
Pointel
------------------------------

Hello,

You can use reversewhitepageslookup, it can find external contacts based on e164 phone numbers and a few more.

GET /api/v2/externalcontacts/reversewhitepageslookup?lookupVal=+12223334444

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Original Message:
Sent: 12-15-2022 06:30
From: Shenbagamoorthy B
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Dear All,

Good Morning, I hope all are doing Good. I am trying to get the external contact via data-action using "/api/v2/externalcontacts/identifierlookup" API Request along with below format
{
"type": "Phone",
"value": "+17325437851",
"dateCreated": ""
}

But it did not return existing curated contact instead of, it returns new Identified Contact with New ID. Why  Identifier lookup request not working properly? Please assist me on this.

Or I can use any other API Request instead of identifierlookup. Please suggest me.

#ArchitectureandDesign
#Implementation
#Integrations
#Unsure/Other

------------------------------
Shenbagamoorthy B
Pointel
------------------------------

I did try identifierlookup and that works for me as well, but my contacts are curated.
Might be that you have both curated and temporary contacts with the same number.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Original Message:
Sent: 12-16-2022 05:24
From: Jan Heinonen
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Hello,

You can use reversewhitepageslookup, it can find external contacts based on e164 phone numbers and a few more.

GET /api/v2/externalcontacts/reversewhitepageslookup?lookupVal=+12223334444

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 12-15-2022 06:30
From: Shenbagamoorthy B
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Dear All,

Good Morning, I hope all are doing Good. I am trying to get the external contact via data-action using "/api/v2/externalcontacts/identifierlookup" API Request along with below format
{
"type": "Phone",
"value": "+17325437851",
"dateCreated": ""
}

But it did not return existing curated contact instead of, it returns new Identified Contact with New ID. Why  Identifier lookup request not working properly? Please assist me on this.

Or I can use any other API Request instead of identifierlookup. Please suggest me.

#ArchitectureandDesign
#Implementation
#Integrations
#Unsure/Other

------------------------------
Shenbagamoorthy B
Pointel
------------------------------

Dear Jan Heinonen,

Yes, you are correct might be curated and temporary contacts with the same number. I have removed temporary contacts still may be there. can you have any idea for clear temporary contact immediately without staying in 60 days?.

------------------------------
Shenbagamoorthy B
Pointel
------------------------------

Original Message:
Sent: 12-16-2022 05:32
From: Jan Heinonen
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

I did try identifierlookup and that works for me as well, but my contacts are curated.
Might be that you have both curated and temporary contacts with the same number.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 12-16-2022 05:24
From: Jan Heinonen
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Hello,

You can use reversewhitepageslookup, it can find external contacts based on e164 phone numbers and a few more.

GET /api/v2/externalcontacts/reversewhitepageslookup?lookupVal=+12223334444

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 12-15-2022 06:30
From: Shenbagamoorthy B
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Dear All,

Good Morning, I hope all are doing Good. I am trying to get the external contact via data-action using "/api/v2/externalcontacts/identifierlookup" API Request along with below format
{
"type": "Phone",
"value": "+17325437851",
"dateCreated": ""
}

But it did not return existing curated contact instead of, it returns new Identified Contact with New ID. Why  Identifier lookup request not working properly? Please assist me on this.

Or I can use any other API Request instead of identifierlookup. Please suggest me.

#ArchitectureandDesign
#Implementation
#Integrations
#Unsure/Other

------------------------------
Shenbagamoorthy B
Pointel
------------------------------

Dear Jan Heinonen,

Thanks for helping me. Temporarily I have used below data action for getting match contact.

/api/v2/externalcontacts/contacts?pageSize=20&q=%2B17325437851

Can you please suggest which one best for the search? can I use Search for External contact or reversewhitepageslookup?





------------------------------
Shenbagamoorthy B
Pointel
------------------------------

Original Message:
Sent: 12-16-2022 05:24
From: Jan Heinonen
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Hello,

You can use reversewhitepageslookup, it can find external contacts based on e164 phone numbers and a few more.

GET /api/v2/externalcontacts/reversewhitepageslookup?lookupVal=+12223334444

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 12-15-2022 06:30
From: Shenbagamoorthy B
Subject: How to get External Contact using by ANI/Customer Number(Phone Number)

Dear All,

Good Morning, I hope all are doing Good. I am trying to get the external contact via data-action using "/api/v2/externalcontacts/identifierlookup" API Request along with below format
{
"type": "Phone",
"value": "+17325437851",
"dateCreated": ""
}

But it did not return existing curated contact instead of, it returns new Identified Contact with New ID. Why  Identifier lookup request not working properly? Please assist me on this.

Or I can use any other API Request instead of identifierlookup. Please suggest me.

#ArchitectureandDesign
#Implementation
#Integrations
#Unsure/Other

------------------------------
Shenbagamoorthy B
Pointel
------------------------------