Serhii | 2024-05-14 08:47:48 UTC | #1
Hello! I want to know if there is a way to get the number of conferences for each user skill?
I'm currently using the /api/v2/analytics/conversations/aggregates/query API query to get some other metrics:
api_instance = PureCloudPlatformClientV2.ConversationsApi()
body = PureCloudPlatformClientV2.ConversationAggregationQuery()
start_date = self.start_day()
end_date = self.now_time()
body.interval = f"{start_date}/{end_date}"
body.group_by = ["requestedRoutingSkillId", "userId"]
body.metrics = ["tAcd", "tHeldComplete", "tAbandon", "nTransferred",
"nCobrowseSessions",
"nOutbound",
"nOutboundAbandoned",
"tAnswered",
"tAcw",
"tWait",
"tTalk"]
api_response = api_instance.post_analytics_conversations_aggregates_query(body)
I thought that "nCobrowseSessions" is what I need, but no. Please, help me.
system | 2024-06-13 08:48:39 UTC | #2
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