David_Phan | 2023-05-09 23:15:09 UTC | #1
We have the Salesforce Genesys Cloud for Salesforce Package installed. There is a custom class that contains logic to submit the inputs when a click to call event is detected. What API Method is available to check every second if the call is still ringing or answered?
We have a need to terminate the call after x Seconds systematically without the Agent having to manually count down.
system | 2023-06-09 23:15:36 UTC | #2
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