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  • 1.  how to get report for number call back?

    Posted 11-21-2023 04:49
    No replies, thread closed.

    The call flow involves depositing a callback number, both in the format of the incoming number (Call.ani) and a newly pressed number.

    Are there any ways to determine whether the incoming call has pressed a new callback number, and if so, what that number is? Does it overwrite the original number?

    Thank you


    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #SystemAdministration

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    Nuttapong Limadisai
    G-Able Public Company Limited
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  • 2.  RE: how to get report for number call back?

    Posted 11-21-2023 16:12
    No replies, thread closed.

    In the Callback Action you can enter which number should be used for the callback, but you need to build the logic in your flow which number should be used depending on what they chose when selecting to be called back.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: how to get report for number call back?

    Posted 11-21-2023 18:25
    No replies, thread closed.

    This can be done with variables

    I would create a Task.CallbackNumber variable, and default set that to call.ani

    Then if the customer enters a new number, set Task.CallbackNumber to that entry value.

    You may want to take a look at Genesys Beyond, Genesys Resource Centre to learn some of the basics of call flow design.



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    Anton Vroon
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    Original Message


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