JavierVRT | 2024-02-29 11:11:54 UTC | #1
Hi, I need to know how to get user status (ie. BUSY).
I usually get it from an interactionSubscription event, but I can't get it this way on load, because events doesn't happend yet.
Is there any method to request that info?
Thanks!
tim.smith | 2024-02-29 15:36:30 UTC | #2
See here: https://developer.genesys.cloud/useragentman/presence/understanding-presence
JavierVRT | 2024-03-01 12:28:48 UTC | #3
I noticed that softphone sends events later and I finally got user status in one of them.
Thanks anyway!
system | 2024-03-31 12:29:20 UTC | #4
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