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How to get the agent name via users API

  • 1.  How to get the agent name via users API

    Posted 06-05-2025 18:25

    Somik_Mukherjee1 | 2023-03-10 17:56:23 UTC | #1

    We need to find the agent name configured for each users to find if any agents are not having the name created in user profile. Unfortunately there are no expand available with the user endpoint.

    Is there any new updates to make it available as an expand for any SDK?

    Related to https://developer.genesys.cloud/forum/t/get-the-user-agent-name-from-api/15801


    Eos_Rios | 2023-03-10 18:01:44 UTC | #2

    Answer remains unchanged.


    tim.smith | 2023-03-10 18:09:35 UTC | #3

    Somik_Mukherjee1, post:1, topic:18841
    user profile.

    Please vote for having user profile sections added to the API here: https://genesyscloud.ideas.aha.io/ideas/OP-I-690


    system | 2023-04-10 18:10:17 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 18841