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How to get the aggregated data [Occupancy] in Agent Status?

  • 1.  How to get the aggregated data [Occupancy] in Agent Status?

    Posted 06-05-2025 18:08

    Wang_Jiajun | 2022-03-25 07:27:10 UTC | #1

    So far I am using the following formula to get the aggregated data [Occupancy] in Agent Status. Formula: (tSystemPresence.ONQUEUE - tAgentRoutingStatus.IDLE)/tSystemPresence.ONQUEUE But there's some data discrepancy. Please guide me and correct formula if there's any misunderstanding.

    Thanks and regards

    Wang_Jiajun | 2022-04-15 01:41:45 UTC | #2

    Hi Genesys engineers

    Is there any reply on my question?

    regards

    system | 2022-05-16 01:42:39 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14031



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