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We use Boomi to create custom responses. When we get an exception, we change the http response to 200 and pass the message back to the data action. In the flow, the exception array returned by the data action is assigned to task variables. If Task.error_code is set, we evaluate the response to determine the course of action we want to take.

Greetings Eduardo:

If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea. Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course of action based on the error/status code (e.g. play a message, set a variable, loop, transfer the call, etc.) That's what we are able to do for messaging, bot, & digital flows, and were surprised to see the lack of parity in voice flows so we can do the same thing there.

Hi when using web service data actions in a workflow, the status code is available there, too.

Greetings Eduardo:

If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea. Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course of action based on the error/status code (e.g. play a message, set a variable, loop, transfer the call, etc.) That's what we are able to do for messaging, bot, & digital flows, and were surprised to see the lack of parity in voice flows so we can do the same thing there.

Greetings Eduardo:

If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea. Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course of action based on the error/status code (e.g. play a message, set a variable, loop, transfer the call, etc.) That's what we are able to do for messaging, bot, & digital flows, and were surprised to see the lack of parity in voice flows so we can do the same thing there.