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  • 1.  How to handle exceptions when invoking a Data Action in Architect?

    Posted 17 hours ago

    I have a Data Action that calls an external API. When the API returns an error (like 404 or timeout), the flow goes straight to the generic error path.

    What's the best way to catch those errors and return a custom message to the caller in Architect?


    #Architect

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    Eduardo Ortiz
    Sistemas
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  • 2.  RE: How to handle exceptions when invoking a Data Action in Architect?

    Posted 15 hours ago

    We use Boomi to create custom responses. When we get an exception, we change the http response to 200 and pass the message back to the data action. In the flow, the exception array returned by the data action is assigned to task variables. If Task.error_code is set, we evaluate the response to determine the course of action we want to take.



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    Anthony Heacock
    Systems Analyst
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    Original Message


  • 3.  RE: How to handle exceptions when invoking a Data Action in Architect?

    Posted 3 hours ago

    Greetings Eduardo:

    If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea. Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course of action based on the error/status code (e.g. play a message, set a variable, loop, transfer the call, etc.) That's what we are able to do for messaging, bot, & digital flows, and were surprised to see the lack of parity in voice flows so we can do the same thing there.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


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